Effective Date: 3/17/2026
Introduction and Acceptance of Terms
Welcome to Lucille. These Terms of Use ("Terms") constitute a legally binding agreement between you and Lucille ("Company," "we," "us," or "our") governing your access to and use of the Lucille website, including any content, features, and services offered through the website (collectively, the "Site"), as well as any purchase of Lucille-branded nutritional products ("Products") through the Site.
By accessing or using the Site, creating an account, or purchasing Products, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue use of the Site immediately and refrain from purchasing any Products.
Eligibility
The Site and Products are intended for users who are at least eighteen (18) years of age. By using the Site or purchasing Products, you represent and warrant that you are at least eighteen years old and have the legal capacity to enter into a binding agreement. If you are using the Site on behalf of an organization, you further represent that you have authority to bind that organization to these Terms.
Account Registration
Certain features of the Site may require you to create an account. When registering, you agree to provide accurate, current, and complete information and to update such information as necessary to maintain its accuracy. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account. We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms.
Products and Nutritional Information
Lucille offers nutritional products designed for seniors. Lucille does not provide medical advice, diagnosis, or treatment. All Product descriptions, ingredients, nutritional information, and suggested uses provided on the Site are for informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease. Nothing on this Site should be construed as medical advice or used as a substitute for professional medical advice, diagnosis, or treatment. You should consult with a qualified healthcare professional before using any nutritional product, particularly if you have any medical conditions, take medications, or have dietary restrictions. Individual results may vary, and we make no guarantees regarding the efficacy of any Product for any particular individual. Lucille does not guarantee that purchases of our Products are reimbursable by health insurance, flexible spending accounts (FSAs), health savings accounts (HSAs), or any other insurance or benefit program. It is your responsibility to verify coverage and eligibility with your insurance provider or plan administrator prior to purchase.
Allergen and Dietary Information
Our Products may contain or be manufactured in facilities that process common allergens, including but not limited to milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybeans, and sesame. It is your responsibility to carefully review all ingredient lists, allergen statements, and nutritional information provided on Product packaging and on the Site before purchasing or consuming any Product. If you have known food allergies, intolerances, or sensitivities, you should consult with a qualified healthcare professional before using any of our Products. Lucille is not responsible for any adverse reactions resulting from allergens present in Products where such allergens are disclosed on the Product packaging or the Site.
Orders and Purchases
When you place an order through the Site, you are making an offer to purchase Products subject to these Terms. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason, including but not limited to Product availability, errors in pricing or Product information, or suspected fraudulent activity. If we cancel an order after payment has been processed, we will issue a full refund to the original payment method.
Upon successful placement of an order, you will receive an order confirmation via email. This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance occurs when Products are shipped to you.
Pricing and Payment
All prices displayed on the Site are in United States dollars unless otherwise indicated. Prices are subject to change without notice, but changes will not affect orders for which we have already sent an order confirmation. We strive to display accurate pricing information, but errors may occur. If a Product is listed at an incorrect price, we reserve the right to cancel the order and notify you of the cancellation.
You agree to pay all charges incurred in connection with your order, including Product prices, shipping fees, and applicable taxes. Payment must be made at the time of purchase using an accepted payment method. By providing payment information, you represent that you are authorized to use the designated payment method and authorize us to charge the full amount of your order to that payment method.
Shipping and Delivery
We will make reasonable efforts to ship Products within the timeframes indicated on the Site. Delivery dates are estimates only and are not guaranteed. We are not liable for delays in shipment or delivery caused by circumstances beyond our reasonable control, including but not limited to carrier delays, weather events, natural disasters, or public health emergencies.
Force Majeure
Lucille shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, quarantine restrictions, strikes, labor disputes, supply chain disruptions, ingredient or raw material shortages, transportation delays, utility or communication failures, or any other similar cause. In the event of a force majeure event, our obligations will be suspended for the duration of such event, and we will use reasonable efforts to resume performance as soon as practicable.
Risk of loss and title to Products pass to you upon delivery to the carrier. You are responsible for inspecting Products upon receipt and reporting any damage or discrepancies within a reasonable time. Shipping options and costs will be presented during the checkout process.
Product Recalls and Safety Notices
In the event of a Product recall or safety notice, we will make reasonable efforts to notify affected customers using the contact information provided in your account or at the time of purchase. Upon receiving notice of a recall, you agree to immediately cease use of the affected Product and follow any instructions provided by Lucille regarding return or disposal of the Product. We will provide a full refund or replacement, at our discretion, for any recalled Products. You acknowledge that it is your responsibility to ensure your contact information is current and accurate to receive such notices. Lucille shall not be liable for any damages arising from your continued use of a Product after a recall notice has been issued.
Product Storage and Handling
You are responsible for properly storing and handling Products in accordance with any instructions provided on the Product packaging or the Site. Failure to follow recommended storage conditions, including but not limited to temperature, humidity, and exposure to light, may affect Product quality, safety, and efficacy. Lucille is not responsible for any Product degradation, spoilage, or adverse effects resulting from improper storage or handling after delivery. Products should be used before their expiration date as indicated on the packaging.
Intellectual Property Rights
All content on the Site, including but not limited to text, graphics, logos, images, photographs, audio and video content, software, and the compilation thereof (collectively, "Content"), is the property of Lucille or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. The Lucille name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Lucille or its affiliates.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content without our prior written consent, except as permitted by applicable law.
User Conduct and Prohibited Activities
You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site in any way that violates any applicable federal, state, local, or international law or regulation, or to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site. Additionally, you agree not to attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site, interfere with the proper working of the Site, introduce viruses or other malicious code, use any automated means to access the Site or collect information therefrom, or impersonate or misrepresent your affiliation with any person or entity.
Accessibility
Lucille is committed to making our Site and services accessible to all users, including seniors and individuals with disabilities. We strive to comply with applicable accessibility standards and continuously work to improve the user experience for all visitors. If you experience any difficulty accessing any part of our Site or require assistance with placing an order, reviewing Product information, or any other aspect of our services, please contact our customer service team using the contact information provided. We are happy to assist you by email or other accessible means. We welcome feedback on how we can improve accessibility and accommodate your needs.
Electronic Communications and Marketing
By creating an account, making a purchase, or otherwise providing your contact information, you consent to receive electronic communications from Lucille, including order confirmations, shipping notifications, account updates, and other transactional messages. You may also opt in to receive promotional emails and marketing communications about our Products, special offers, and health-related content. You may opt out of promotional communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting our customer service team. Please note that even if you opt out of marketing communications, we may still send you transactional and account-related messages.
SMS/Text Message Terms
If you opt in to receive SMS or text messages from Lucille, you consent to receive recurring automated marketing and informational text messages at the mobile number you provide. Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by contacting our customer service team. Your consent to receive text messages is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. By opting in, you confirm that you are the subscriber to the relevant phone number or that you have the subscriber's permission to provide that number.
Third-Party Links and Content
The Site may contain links to third-party websites or services that are not owned or controlled by Lucille. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not endorse any products, services, or information offered by third parties. Your interactions with third-party websites are solely between you and the third party, and you access such websites at your own risk.
Disclaimer of Warranties
THE SITE, CONTENT, AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUCILLE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUCILLE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE OR PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR PRODUCTS EXCEED THE AMOUNT YOU PAID TO US FOR PRODUCTS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Indemnification
You agree to indemnify, defend, and hold harmless Lucille and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Site or Products, your violation of any rights of another party, or your violation of any applicable laws, rules, or regulations.
Governing Law and Jurisdiction
These Terms and any dispute arising out of or relating to these Terms or the Site shall be governed by and construed in accordance with the laws of the State of Massachusetts, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Boston, MA for the resolution of any disputes arising out of or relating to these Terms or the Site.
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and other California laws. Please refer to our Privacy Policy for information about how we collect, use, and disclose your personal information and how to exercise your rights under the CCPA. Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Site is provided by Lucille. If you have a question or complaint regarding the Site, please contact us using the information provided below. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.
Dispute Resolution
Before initiating any legal proceeding, you agree to first contact us and attempt to resolve any dispute informally. If a dispute cannot be resolved informally within thirty (30) days, either party may proceed with formal legal action as set forth herein.
Arbitration Agreement and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
You and Lucille agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or Products (collectively, "Disputes") will be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
Arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, which are available at www.adr.org. The arbitration will be conducted in English by a single arbitrator. The arbitration will take place in Boston, MA, unless you and Lucille agree otherwise or the AAA rules provide otherwise. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
CLASS ACTION WAIVER: YOU AND LUCILLE AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Lucille agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Opt-Out Right: You may opt out of this arbitration agreement by sending written notice of your decision to opt out to care@lucillehealth.com within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, all other provisions of these Terms will continue to apply.
Modifications to Terms
We reserve the right to modify these Terms at any time in our sole discretion. If we make material changes, we will notify you by posting the revised Terms on the Site with a new effective date. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review these Terms periodically for updates.
Severability and Waiver
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.
Privacy Policy; Entire Agreement
These Terms, together with our Privacy Policy (which you hereby accept by accepting these Terms) and any other legal notices or policies published by us on the Site, constitute the entire agreement between you and Lucille regarding your use of the Site and purchase of Products and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.
Contact Information
If you have any questions about these Terms or the Site, please contact us at:
Lucille, 304 Putnam Ave, Cambridge MA 02139. Email: care@lucillehealth.com